The Psychology of Premium Internet Brands
Brand strategy is applied cognitive psychology. The brands that scale are the brands that ask the least of their customers - least to remember, least to type, least to share. Premium internet brands minimize cognitive load at every touchpoint.
Three Cognitive Loads a Brand Imposes
Recall load: how much memory effort it takes to remember the brand. Recognition load: how much attention it takes to identify the brand among alternatives. Articulation load: how much effort it takes to say the brand aloud correctly. Premium .com brands minimize all three.
Why Zoot Wins the Cognitive Test
One syllable to articulate. Four letters to recognize. A real word with positive associations to recall. Zoot.com is the configuration that wins on every axis of brand cognitive load.